Home>Service Desk Alerts

Georgia Technologies constantly monitors a variety of situations to prepare clients on potential impacts to their business IT services.  Our 24/7 Service Desk Alerts keep you up-to-date with information regarding impending internet outages, weather related conditions that may cause disruptions to your computer systems, and performance related concerns, such as viruses and threats to your systems.  In addition, this webpage provides access to important Georgia Technologies Product and Service Advisories.

The Georgia Technologies Service Desk will also remind you when our offices are closed for holidays.

 

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Georgia Technologies - 24/7 Service Desk Alerts

Current Alerts

Labor Day Closing
Important Service Advisory:  Labor Day Operations

From the Georgia Technologies Service Desk
Released: 08AUG2012    1620 (UTC -5:00)


Georgia Technologies business offices will be CLOSED on MONDAY, SEPTEMBER 3 in observance of the Labor Day holiday.  However, if you should require emergency service at anytime our offices our closed, please call (912) 489-9857 and choose option 9.

Normal business operations will resume on Tuesday, September 4 at 8:30 a.m.



Client Access Panel

From the Georgia Technologies Service Desk
Released: 08AUG2012    1625 (UTC -5:00)


The Georgia Technologies Client Access Panel is now being made available to clients with a current Managed Services Subscriber Agreement.  MSSA clients will be provided the enhanced version of CAP within the next few weeks for use. For details, please read a forthcoming Product Advisory (PA1092) regarding Online Client Access.

Please contact the Georgia Technologies Service Desk for additional details.

 




Product & Service Advisories

New Product Enhancements for Managed Services Clients

Released: Monday, September 26, 2011  3:25 PM

 

Georgia Technologies is pleased to announce the introduction of two new products to provide rapid support and service to your company.  After investing many months in developing applications designed especially for our Managed Services clients, providing service to you will become more streamlined and simple… We are working hard to keep IT simple!

24x7x365 Remote Monitoring Enhancement
First, Georgia Technologies will release our new 24x7x365 Remote Monitoring product.  The new product is to be deployed during the month of October to all clients with a Managed Services Subscriber Agreement with 24x7x365 Remote Monitoring.  The enhanced Remote Monitoring product will be soon made available to you at no extra cost.

Clients that will be impacted by this enhancement will receive additional details in a Product Advisory Email (PA1098) that was released yesterday, September 26, 2011. Once you receive the email, be sure to read over the Product Advisory for important information regarding the enhanced Remote Monitoring product.  You can also find PA1098 online at www.georgiatechnologies.com.

New Client Access Panel

Georgia Technologies is also excited to introduce to our Managed Services clients a new Client Access Panel—again, at no extra cost.  The new Client Access Panel will provide you with additional tools and resources relating to your account including service records, invoices and payments, and up-to-date information regarding service orders that are in progress.  We plan to implement the new Client Access Panel during the month of November.  Users that are currently using CAP will be notified and transitioned to the new system when it becomes fully functional.

More details regarding the new Client Access Panel will be released at a later date in a Product Advisory Email (PA1092).  Once you receive the email, be sure to read over the Product Advisory for important information regarding the use and improvements to CAP.

Your Feedback
Your feedback is important to us.  We rely on you to tell us how we are doing and take your suggestions seriously.  The products and services provided to you by Georgia Technologies are often from the result of your ideas.  In addition, we learn and gain experience when you give us your unique insights and when you let us know how we can improve.  We welcome your feedback and hope you will give us any thoughts you may have regarding the products and services you receive from Georgia Technologies.

Thank you very much for your continued business.  We look forward to hearing from you and working with you as we continue
keeping IT simple for your business!

 

Client Access Panel (CAP) Enhancement
Advisory Date 08 August 2012    1645 (UTC-5:00)
Advisory Number & Version PA1092 V2   
Date of Deployment Now Available
Client Impact Clients using Client Access Panel or CAP for submitting tickets, reviewing account details, and communicating with the Service Desk
The Client Access Panel (CAP) is Currently back IN SERVICE and is currently being made available to clients with a subscription to Managed Services.
Product Advisory PA1092 Forthcoming


24x7x365 Remote Monitoring Enhancement
Advisory Date 26 September 2011    1525 (UTC-5:00)
Advisory Number & Version PA1098 V1    FIRST NOTICE
Date of Deployment 01 October 2011 or Soon After
Client Impact Clients with a Georgia Technologies Managed Services Subscriber Agreement with 24x7x365 Remote Monitoring
Review PA1098 for Overview & Additional Details


   
 
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