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New Product Enhancements for Managed Services Clients
Released: Monday, September 26, 2011 3:25 PM
Georgia Technologies is pleased to
announce the introduction of two new products to provide rapid
support and service to your company. After investing many
months in developing applications designed especially for our
Managed Services clients, providing service to you will become more
streamlined and simple…
We are working hard to keep IT simple!
24x7x365 Remote
Monitoring Enhancement
First, Georgia
Technologies will release our new 24x7x365 Remote Monitoring
product. The new product is to be deployed during the month of
October to all clients with a Managed Services Subscriber Agreement
with 24x7x365 Remote Monitoring. The enhanced Remote
Monitoring product will be soon made available to you at no extra
cost.
Clients
that will be impacted by this enhancement will receive additional
details in a Product Advisory Email (PA1098) that was released
yesterday, September 26, 2011. Once you receive the email, be sure
to read over the Product Advisory for important information
regarding the enhanced Remote Monitoring product. You can also
find
PA1098 online at
www.georgiatechnologies.com.
New Client Access Panel
Georgia Technologies is also excited
to introduce to our Managed Services clients a new Client Access
Panel—again, at no extra cost. The new Client Access Panel
will provide you with additional tools and resources relating to
your account including service records, invoices and payments, and
up-to-date information regarding service orders that are in
progress. We plan to implement the new Client Access Panel
during the month of November. Users that are currently using
CAP will be notified and transitioned to the new system when it
becomes fully functional.
More details regarding the new Client Access Panel will be released
at a later date in a Product Advisory Email (PA1092). Once you
receive the email, be sure to read over the Product Advisory for
important information regarding the use and improvements to CAP.
Your Feedback
Your feedback is
important to us. We rely on you to tell us how we are doing
and take your suggestions seriously. The products and services
provided to you by Georgia Technologies are often from the result of
your ideas. In addition, we learn and gain experience when you
give us your unique insights and when you let us know how we can
improve. We welcome your feedback and hope you will give
us any thoughts you may
have regarding the products and services you receive from Georgia
Technologies.
Thank you very much for your continued business. We look
forward to hearing from you and working with you as we continue
keeping IT simple for
your business!
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Client Access Panel (CAP) Enhancement |
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Advisory Date |
05 October 2011 1345 (UTC-5:00) |
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Advisory Number & Verson |
PA1092 V1 FIRST NOTICE |
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Date of Deployment |
01 October 2011 or Soon After |
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Client Impact |
Clients using Client Access Panel or CAP for submitting
tickets, reviewing account details, and communicating with
the Service Desk |
The Client Access Panel (CAP) is Currently Out of Service
while we load into production an extensive upgrade on our
systems.
Product Advisory PA1092 Forthcoming |
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24x7x365 Remote Monitoring Enhancement |
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Advisory Date |
26 September 2011 1525 (UTC-5:00) |
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Advisory Number & Verson |
PA1098 V1 FIRST NOTICE |
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Date of Deployment |
01 October 2011 or Soon After |
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Client Impact |
Clients with a Georgia Technologies Managed Services
Subscriber Agreement with 24x7x365 Remote Monitoring |
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Review
PA1098 for Overview & Additional Details |
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