Product Advisory

Microsoft Outlook Crashing & Windows Logon Issues

Advisory Date:

12 November 2015 0900 (UTC-5:00)

Product Advisory Number & Version:

PA1501 VER 01

Effective Date:

11 November 2015

Client Impact:

A number of users are reporting that Microsoft Outlook crashes when users read certain emails and other problems associated with a recently released Microsoft Security Patch.

Impact Summary

A security update released by Microsoft on November 10, 2015 (KB3097877) is causing a number of problems for Windows users. In particular, Microsoft Outlook users are reporting that the application crashes when reading certain emails. In addition, Microsoft has acknowledged that the update is causing logon problems when users restart their computers.

Security Update Reissued by Microsoft

Microsoft has reissued the security update (KB3097877) to address the Outlook and logon difficulties caused by the November 10 security update.


If you are a Georgia Technologies Managed Services subscriber, the new update will be automatically applied to your affected computer systems. If you are not a Managed Services subscriber, contact the Georgia Technologies Service Desk or review the Microsoft knowledge base article at for more information and to manually download the update on your computer system.