Focus on Your Business - We focus on your IT!
At Georgia Technologies, we know you can't manage what you can't measure. Our 24 x 7 monitoring, alerting and reporting service provides us with the information, data, network performance, trending analysis, and security vulnerability information crucial to service, plan, and manage your computer network and IT environment.
A Managed Services solution involves the combination of traditional maintenance (break/fix) services with a specified amount of operational support and management services to meet your unique IT needs.
Some of the benefits of Managed Services are:
-Improved cost controls and service quality
-Higher levels of system performance
-Increased user satisfaction
-Optimized technology applications
-Enhanced system utilization
24 x 7 Monitoring, Alerting, and Reporting
-Our proactive monitoring and alerting identifies, tracks, and reports on issues effecting the security, performance, and reliability of your computer systems.
-By analyzing network device alerts, pre-failure indicators, performance benchmarks, and security issues, preventative maintenance opportunities are identified.
-Through automated delivery of preventative services (i.e. Windows Updates), Georgia Technologies provides up-to-date security patches for your desktops and servers.
-By reviewing comprehensive server and desktop health reports, we are able to identify failed or missing patches that effect your system's performance.
-Our systems continuously monitor for viruses, worms, spyware, and other malware to detect security holes.
-Automated verification of data backup completion and the identification of failed backups are monitored daily.
Annual Business Review
Our managed service program includes an annual business review with your organization at which time Georgia Technologies will audit all alerts and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, and security vulnerabilities and overall health of your computer network. These meetings are designed to help ensure we are aligned with your IT business goals and address any changes as they occur. In addition, the yearly review is designed to update you on all the work completed in the last year, discuss projects in progress, and identify solutions that will address existing and future IT requirements allowing you to ultimately make informed financial decisions.
Maximize Your Return on IT Spending
-Our service includes a complete asset inventory and regular health, security, and performance analysis reporting so that you can see what you have and how well those IT assets are working for you.
-Our improvement recommendations will help you lower your total cost of IT, including the hidden cost of downtime, substandard performance, and lost productivity due to incompatible or out-of-date software.